Refund Policy

Refund & Cancellation Policy

At The Sauna Village, we appreciate that plans may occasionally change. To ensure fairness to all guests and to allow us to manage bookings efficiently, the following Refund & Cancellation Policy applies.

Cancellations

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  Cancellations must be made at least 24 hours before your scheduled booking time.
  
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  Cancellations received with 24 hours or more notice may be eligible for either:
  
  
  A full refund to the original payment method; or
  
  
  A booking transfer or credit, at the discretion of The Sauna Village Co. Ltd.
  
  
  
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  Cancellations made less than 24 hours before the scheduled booking time are not eligible for a refund, booking transfer or credit.
  

No-Shows

Guests who fail to attend their booked session without prior notice will be deemed a no-show and will forfeit the full booking fee.

Late Arrivals

Guests arriving after their scheduled start time may have their session shortened to avoid disrupting subsequent bookings. No refund, partial refund or extension of time will be provided for late arrivals.

Group Bookings & Private Hire

Separate cancellation terms may apply to private bookings, corporate events and exclusive hire sessions. These will be confirmed at the time of booking.

Exceptional Circumstances

The Sauna Village Co. Ltd. reserves the right to consider refund requests in exceptional circumstances at its sole discretion. Any decision to offer a refund, transfer or credit outside of this policy does not create a precedent for future bookings.

Cancellation by The Sauna Village

If The Sauna Village Co. Ltd. is required to cancel a booking due to unforeseen operational, maintenance or safety reasons, guests will be offered either:

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  A full refund; or
  
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  An alternative booking date and time.
  

Acceptance of Policy

By completing a booking with The Sauna Village Co. Ltd., you acknowledge that you have read, understood and accepted this Refund & Cancellation Policy.